New deals every Tuesday at noon
Very Low Prices
Delivered in 3-5 business days
New deals every Tuesday at noon
Very Low Prices
Delivered in 3-5 business days
A. Order number unknown and/or within 5 days of placing order
We are sorry to hear that you have not received your order. The delivery time is on average 3-5 days. We kindly ask you to wait for this. If the package has still not been delivered after this period, we would like to receive your order number. Once we have received it, we will get back to you as soon as possible. If the package is still delivered, we would of course like to hear this.
B. Order number known and/or outside 5 days after placing order (DPD/DHL/PostNL)
We are sorry to hear that you have not received your order. In order to start an investigation into your package, we need a statement. We kindly ask you to complete, sign and return the enclosed form. The package number starts with 0516, 3S or JVGL. For the validity of the form we need a handwritten signature at the bottom of the document. Unfortunately, we cannot help you without this handwritten signature.As soon as we have received the form back, the investigation will be started and we will get back to you as soon as possible. Please note that this investigation may take some time. In addition, it is not possible for us to start the investigation if the order date is more than a month ago. If there are any questions or ambiguities, please let us know.
C. Order number known and/or outside 5 days after placing order (Van Eck)
We are sorry to hear that you have not received your order. In order to start an investigation into your package, we need your proof of purchase. This may be the order confirmation or the transaction receipt. As soon as we have received this, the investigation will be started and we will get back to you as soon as possible.Please note that this investigation may take some time. In addition, it is not possible for us to start the investigation if the order date is more than a month ago. If there are any questions and/or ambiguities or should the package still be delivered, we would of course be happy to hear from you.
Despite the low prices of our products, we do not compromise on quality. We think it is important that the product does what it promises. Unfortunately, it can happen that the quality of a product does not meet expectations.If a product breaks down during normal use within the expected lifespan, we apply the statutory warranty period. What you can expect differs per product. Important factors include the price, the type of product, the brand, the normal lifespan and what is stated on the packaging. Normal wear and tear is not covered by the warranty. An additional manufacturer's warranty applies to some products. This is indicated on the packaging of the product.If the product breaks within 12 months of purchase, it may not meet our quality requirements. If the product breaks after 12 months or longer, we ask you to prove yourself that it really is due to the quality of the product.If you want to make a warranty claim, you must be in possession of proof of purchase. This can be the order confirmation or a transaction receipt. Please contact us via the contact form and please include photos of the defect, proof of purchase or order confirmation. We would love to see what we can do for you.
It is not possible to return or exchange your online purchase in store.You can return a product purchased online via the step-by-step plan below:
You can also use the European model withdrawal form to let us know that you are of the purchase, but you are not obliged to do so. To claim your right of withdrawal, it is sufficient to let us know in writing before the withdrawal period has expired.
You can find the status of your order here. When your package has been handed over to the delivery service, you will receive a Track & Trace link by email. This allows you to track your package. This allows you to track your package. In most cases, your order will be delivered within 3-5 working days.
For some articles in our webshop, a maximum of one or two pieces per order applies. This has to do with the dimensions and/or weight of these items, so they are transported per piece or per 2 pieces.If you want to order more of a certain article than the order unit allows, you can place several orders. The shipping costs apply to each individual order.
Unfortunately, it is currently not possible to change your delivery address. In some cases it is still possible to change the delivery address via the track & trace code that you will receive by e-mail as soon as your package has been shipped. Unfortunately, our customer service can no longer change your address after placing the order. If the address appears to be incorrect, your order will automatically be returned. If the order is nevertheless delivered to an incorrect address, an investigation will have to be started together with the delivery service.
In just a few simple steps you can order items from our webshop:
Click on the icon of the shopping cart. From this page you can click on the "Order" button. Then fill in your details and you can pay. After payment, the purchase is final.
The items we offer online have a limited availability and are not reserved in your shopping cart. It is therefore possible that items are sold out, even if they are already in your shopping cart. You will then receive a message in the shopping cart that the product is no longer available.
At the moment we offer a specially selected range online, often with different items than we sell in the store. You can visit our stores for a more extensive range.
On the page All deals you will find all products that you can order online.
Some articles in our webshop have a fixed order unit per order. This given the dimensions of the package or the shipping method for it. In addition, we would like to ensure that there are enough articles available and that everyone has an equal chance to order them. If you want to order an item more than the order unit allows, you can do this in several orders. The delivery costs then apply to each order individually.
We show one of these three statuses for an item on the product detail page:
Items in the webshop are available in limited quantities. If an item is sold out, it is no longer available. New online deals are added every week.
Unfortunately, it is not possible to change or cancel an order once it has been placed. It is of course possible to return products. You can find the return conditions here.
At the moment you can pay with iDEAL or with your credit card (Mastercard/Visa). When you choose the credit card payment method, it will only be charged after delivery of the products.
If your payment has been declined, your order will be automatically cancelled. Do you still want to receive the order? Then place the order again and choose a different payment method if necessary.
The purchase was successful if the payment was successful. It can take up to half an hour before you receive a confirmation by e-mail. Please note: the confirmation may also end up in your spam inbox. Add noreply@shop.action.com to the safe senders list so that you receive the reservation confirmation in your inbox and not in your spam inbox. Have you not received an e-mail and has the purchase amount been debited? Please contact Action customer service via the contact form.
There is currently no minimum order amount for online orders.
It is currently not possible to pay online with Action gift cards.
It is currently not possible to create an account. You must enter your details again with your next order. You can view your order via My orders.
All prices quoted include VAT.
Your package will be shipped via DHL, DPD (for larger and/or heavier packages) or PostNL. This is automatically chosen based on the dimensions and weight and does not affect the delivery time.
The standard delivery costs are €4.99 per order, regardless of the number of items in your basket or the amount of your order. Higher delivery costs will be charged for larger and/or heavier products. If you order multiple products, the highest rate applies to the entire order.
As soon as your order has been shipped, you will receive a track & trace code via email. With the link in that e-mail you can adjust the delivery time.
You can find the status of your order here. When your package has been handed over to the delivery service, you will receive a Track & Trace link by email. This allows you to track your package.
Your order will be delivered within 3-5 business days. You can track your package via the Track & Trace link, which you will receive by email as soon as your package has been transferred to the delivery service.
It is currently not possible to pick up your online order in the store.
Unfortunately, it is currently not possible to change your delivery address. In some cases it is still possible to change the delivery address via the track & trace code that you will receive by e-mail as soon as your package has been shipped. Unfortunately, our customer service can no longer change your address after placing the order. If the address appears to be incorrect, your order will automatically be returned. If the order is nevertheless delivered to an incorrect address, an investigation will have to be started together with the delivery service.
Via the Track & Trace link in your email you can choose a new delivery time or different delivery location. If you are not at home for delivery, your package will be delivered to the neighbors or to a DHL/DPD/PostNL point nearby. DHL/DPD/PostNL will send you a Track & Trace code via email (or their app). With this code you can see where you can pick up your package.
To do so, please contact Action customer service at the contact form. State the order number and add a clear description.
At this moment the Action webshop is only available in the Netherlands and we only deliver in the Netherlands.
Unfortunately, we cannot deliver your package to a PO box.
You have the right to withdraw from the agreement within 14 days without giving any reason. The The withdrawal period expires 14 days after receipt of your order. To exercise the right of withdrawal, you must notify us to withdraw from the contract.
How it works:
You can also use the European model withdrawal form to inform us that you are canceling the purchase, but are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise the right of withdrawal before the withdrawal period has expired.
It is not possible to return or exchange your online purchase in store.
Please contact Action customer service via contact form.
Indicate the order number and add photos and/or a video on which the damage or defect is clearly visible. Do not return the product yet, if this is requested after investigation, Action will take on the return costs.
The costs of returns are for your own account and depend on the carrier you choose. You can choose a carrier yourself.
After receiving the entire order you have 14 days to cancel. After cancellation you have 14 days to return the products. Do you want to return your order? Then we request that you follow the steps as described above for a quick settlement.
Within the return period you can reasonably try the products to see if you are happy with them.You may view and inspect the product, just as you would be allowed in the store. You may not fully use the item if you do not yet know whether you will keep it. You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. The costs of return shipment are for your own account.
We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than 14 days after receipt of the cancellation notice. However, we may wait with a refund until we have received the products, or until you have demonstrated that you have sent them.
We will pay you back using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement.
If you want to exchange an item, you must return the item and place a new order. Keep in mind that items are limited for sale online. Exchange is no longer possible if the item is sold out or the term has expired.
At the moment we offer a specially selected range per week. Articles that match what you are used to from Action: lowest price and surprising range. We are constantly looking to expand our online range.
In the Action webshop, items are sold as long as stocks last. We strive to have sufficient stock, but it can happen that a product is quickly sold out due to success. Via the website, newsletter and social media you will be kept informed of the new deals every week and you will never miss an offer.
The articles in the Weekly Deals are in principle not to order online. You can go to our stores for this. It is possible that an article is simultaneously in the Weekly promotion and available as an online deal in the webshop. You buy this product online for the same low price.
Of course we do our best to give you the best possible picture of our products on the website. But sometimes it is possible that the color looks slightly different in real life. This may have to do with the color settings of your computer, but also with the type of screen you are looking at.
All products that you find in our webshop can be ordered online. For some products, they can only be ordered online (temporarily or otherwise). You can recognize these products by the light blue 'Only online' banner and 'Note: this product is only available online' in the product description.
If the product breaks within 12 months of purchase, it may not meet our quality requirements. If the product breaks after 12 months or more, we ask you to prove yourself that it is really due to the quality of the product.
If you want to make a warranty claim, you must be in possession of proof of purchase. This can be the order confirmation or a transaction receipt. Please contact us via the contact form and please include photos of the defect, proof of purchase or order confirmation. We would love to see what we can do for you.
Do you have a complaint? Pass it on to us. Complaints can help us to improve our articles and/or service. You can pass on your complaint via our customer service. We will provide a substantive response to your complaint within 14 days.
Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/ ).
Plants are delivered by our retail partner, Perfect Plant. Perfect Plant specialises in the sale and delivery of plants to private individuals.
As plants are perishable goods, we can only process complaints that reach us within 7 days of you taking delivery of the plant. If the complaint is justified, we will always offer an alternative solution. Should you have a complaint, please get in touch with us using our contact form.
Please get in touch with us using our contact form. So we can help you as quickly as possible, please provide us with the following details via our contact form: your name, your order number, the product name and the Track & Trace number.
If the question relates to the size of the plant, we would also ask you to include a photo showing a tape measure next to the plant.
It is important that the height of the entire plant be clearly visible in the photo. Our plants are always measured with the pot included.
If a plant is found to have been damaged during transit, please submit photos or a video of the damage, showing the condition of the entire plant.
Plants cannot be returned, as they are perishable goods. We do not offer a warranty on our living plants.
GLS delivers all our plant orders. We offer GLS Flex Delivery as standard for all orders. GLS will inform you about your delivery in advance using a Track & Trace code and offer a range of delivery options. You can track your order, amend the delivery date or time and choose to have your parcel delivered to a parcel shop, a neighbours or an alternative address. You will receive an email from GLS with further information. Always make sure to provide the correct e-mail address.
GLS will make one attempt to deliver your parcel. If you won't be home, you can reschedule the delivery yourself. If GLS doesn't hear from you and can't deliver your parcel, GLS will take it to a parcel shop. You will then be responsible for collecting your parcel within 5 working days. If you fail to collect your parcel, it will be destroyed and you will not receive a refund.
As the customer, it's your responsibility to make sure you enter your address correctly and in full. If the address is incorrect, Perfect Plant Deal cannot guarantee a successful delivery and therefore cannot be held liable for parcels that aren't delivered for this reason.
Plants are perishable goods and as such cannot be refused upon delivery. Unfortunately, any orders you refuse will not be refunded.
Yes, GLS will deliver to customers residing on the Wadden Islands.
A parcel may contain one or more plants. For quality reasons, your order may therefore be shipped as several separate parcels.
Any questions or comments? Preferably contact us via our contact form or via the contact details below.
Action Nederland BV
Perenmarkt 15, 1681PG Zwaagdijk-Oost
Telephone number: +31 228 56 56 56, Monday to Saturday from 12:00 -- 17:00
Online contact form: https://www.action.com/nl-nl/klantenservice/contact/
Email address: klantenservice@action.nl
Chamber of Commerce number: 37112677
VAT identification number: NL813233409B01
English
Nederlands